A Dubious Client

She is usually one of our favourite clients. We do a year contract for her monthly need of promotion. She is not demanding and rarely interferes our design process. As long as the output design fulfill the functional need of her promotion, everything comes smooth for both of us.

But, she has these partners, a kind like a passive partners who usually not involve in running the business, but sometimes come out and comment this and that. And strangely, she is really afraid of them. Once the partners said that the design fee paid to us for monthly promotion to us is too high, only for 'such a simple layout.' Under the pressure, she called us to discontinue the contract and switch to by-project deal. We noted her that it would be far more expensive if she did like that. Finally, she stayed with the contract instead. It was the first time we have a friction, caused by her meeting with her fellow 'respective' partners.

And then come the second time, again, triggered by the same partners. This time the partners complained her why the design outputs looked similar one to another. Well, it's why it's called an Identity, so yours is recognized for its special appearance. Beside that, there is a pictures problem. She is so reluctant to take a new pics and uses the same pics over and over to in all her materials. But her partners, rarely involved in the process, said they are bored with this. Unfortunately, my client who is supposed to know the process, already known what Identity is, and also her fault for not producing new pics, just kept her mouth silent and chosen to complain us instead. She doesn't care whether her partners are bored with the pics or the layouts.

Now, I'm the one who gets bored with her attitude. One day she said she loves the design, only to complain the same design to be boring another day. Well, I think she is so lack of self respect. She is the one who sweats to set an Identity for her business but so easily got down by her partners who accused her work is unworthy. In my opinion, she passively accepts an accusation that she had made a bad decision.

Unfortunately, I'm not interested to work for someone with the decision we can't trust. Months forward, our deal ended. I don't feel I want to continue it.